Transactions on Data Feed Stuck on "In Progress"

Normal Queue

Typically, real-time transactions we receive from Stripe are pushed through our queue very quickly. However, sometimes transactions become stuck due to an error from QuickBooks or a high volume of transactions. If you see a transaction that has been stuck in progress for an extended period of time, please email us at support@acodei.com, and we will get it resolved for you.

Historical Data Pull

The rate at which we can process historical data depends on various factors. If you are making a large historical data request, you can anticipate that we will sync approximately 500 transactions per hour. Depending on the case, we might process more or less. 

Payouts are always the last thing to sync in a historical pull. This means that if you order 12 months of data, we will attempt to push all sales receipts and refund receipts to QuickBooks before matching them up for a deposit. 

If you have any concerns about your historical pull, feel free to contact us at support@acodei.com